Here When You Need a Hand.
Questions about a merelva™ garden product, an existing order or something you have seen in our store? Get in touch with our customer support team and include as much relevant information as possible so we can better understand your request.
Tell Us What You Need Help With.
Product Questions
Questions about product details, intended use, dimensions, features or other information shown on a merelva™ product page.
Existing Orders
Contact us about an order you have already placed. Including your order number and checkout email can help us understand the request more clearly.
Shipping & Tracking
Questions about shipping information, tracking updates, delivery details or an order that appears to have been delayed.
Returns & Order Issues
Contact customer support before returning merchandise. For damaged, incorrect or missing items, include a clear explanation and relevant photos when available.
Start With the Details.
Use the form to tell us what you need help with. If your message concerns an existing order, include the order number and the email address used during checkout where possible.
A Few Details Can Make Your Message Clearer.
Include Your Order Number
If your question concerns an existing order, include the order number when available.
Use Your Checkout Email
Using the email address associated with the order can make it easier to identify the relevant purchase.
Describe the Issue Clearly
Tell us what happened, what product is involved and what kind of assistance you are requesting.
Keep Packaging When Relevant
If an item arrives damaged, incomplete or incorrect, retaining the packaging and shipping label may be useful while the issue is reviewed.
Business Information
Please Contact Us Before Sending Merchandise.
Our registered business address is not automatically our return warehouse address. Once an eligible return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
Garden Questions, Order Questions, or Something Else?
Reach us at service@merelva.com or +86 131-3813-4210. We are here to help make your merelva™ shopping experience clearer and easier.