Questions, Answered Clearly.
Find helpful information about merelva™ garden products, orders, shipping, returns and customer support. If you still need assistance, our customer care team is available to help.
Before You Bring It Into the Garden.
Product details can vary by item. Always review the relevant product page for specifications and use information.
What kinds of products does merelva™ offer?
merelva™ focuses on garden and outdoor-living products intended for everyday activities such as planting, tending, organizing and enjoying outdoor spaces.
Available products may change over time, so the current merelva.com collection is the best place to see what is presently offered.
How do I know whether a product is right for my garden?
Review the individual product page for its intended use, dimensions, materials, features and other available specifications.
Consider the size and layout of your own space as well as the way you plan to use the product.
Where can I find product dimensions and specifications?
Product-specific information, when available, is shown on the relevant product page.
If you need clarification before ordering, contact customer support at service@merelva.com .
Will product colors always look exactly the same as the photos?
We aim to present product colors as clearly as reasonably possible. However, appearance may vary slightly because of lighting, photography, screen settings and normal material or manufacturing variation.
Do merelva™ products require assembly?
Assembly requirements depend on the individual product.
Please review the product page and any instructions supplied with the item for product-specific setup information.
How should I clean or care for a product?
Care requirements depend on the materials, construction and intended use of each product.
Follow any care information provided on the product page, packaging or included instructions.
From Checkout to Delivery.
Order and delivery details can vary depending on the products, destination and shipping services involved.
How do I know whether my order was placed successfully?
After a successful checkout, order information is normally provided through the contact information associated with your purchase.
If you are unsure whether an order was completed, contact customer support and provide the email address used during checkout.
Can I change or cancel my order?
If you need to request a change or cancellation, contact us as soon as possible.
Changes or cancellations may not be possible once an order has entered processing, packing or shipment.
How long does shipping take?
Shipping and delivery timing can vary by destination, product availability, carrier service and other circumstances.
Where a delivery estimate is available, it may be shown during checkout or with your order information. Delivery estimates are not guarantees unless expressly stated otherwise.
How can I track my order?
When tracking information is available, it may be provided after the order has been prepared for shipment.
Carrier tracking can sometimes require time before the first movement or scan appears.
Why did only part of my order arrive?
In some situations, products in the same order may be shipped separately.
If you believe an item is missing rather than arriving in a separate shipment, contact customer support with your order number and details of what you received.
Can I change my shipping address after ordering?
Contact customer support as soon as possible if you notice an address issue.
Address changes cannot always be made after fulfillment or shipping processes have already begun.
When Something Is Not Quite Right.
Contact customer support before sending merchandise back. Return instructions may depend on the product and reason for the request.
How do I request a return?
Contact service@merelva.com before sending merchandise.
Include your order number, the product involved and the reason for your request. Customer support can then provide the appropriate next steps for an eligible return.
Should I send a return to the registered business address?
No. Our registered business address is not automatically our return warehouse address.
Once an eligible return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
What should I do if my item arrives damaged or incorrect?
Contact customer support and provide your order number, a clear description of the issue and relevant photos or video when available.
Keeping the packaging and shipping label may also be helpful while the issue is reviewed.
What should I do if an item appears to be missing?
First review any available tracking information, since parts of an order may sometimes travel separately.
If you still believe an item is missing, contact customer support with the order number and details of the shipment you received.
How are approved refunds issued?
Where possible, an approved refund is generally directed to the original payment method associated with the transaction.
Additional processing time may depend on the bank, card issuer or payment service involved.
Need More Help?
Include clear details in your message so customer support can better understand the product or order involved.
How can I contact merelva™?
You can contact customer support by email at service@merelva.com or by phone at +86 131-3813-4210 .
What are your customer service hours?
Customer Service Hours: 8:00 AM – 10:00 PM .
What information should I include when contacting support?
For order-related questions, include your order number and the email address used during checkout when available.
For product problems, also include a clear description of the issue and relevant photos or video when they may help explain what happened.
Talk With merelva™ Customer Care.
If your question is not covered above, contact our support team with the relevant product or order details.
Business Information
Please Contact Customer Support Before Returning Merchandise.
Our registered business address is not automatically our return warehouse address. Once an eligible return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
Clear Information for Easier Garden Shopping.
From choosing a product to understanding an existing order, merelva™ customer care is here when you need additional information.