From Our Store to Your Door.
This Shipping Policy explains how merelva™ orders may be processed, shipped, tracked and delivered, as well as what to do when a delivery does not go as expected.
What Happens After You Place an Order.
Order Received
Once checkout is completed, the order enters the store’s normal processing workflow.
Order Preparation
Products may be prepared, checked and packed before being transferred for shipment.
Tracking
When tracking is available, shipment information may be provided after an order has been dispatched.
Delivery
Final delivery timing may depend on destination, carrier operations and other shipping circumstances.
After an order is submitted, it may need to be reviewed, prepared, packed and transferred to a shipping service before shipment begins.
Processing timing may vary depending on factors such as product availability, order volume, destination, verification needs and operational circumstances.
An order should not be considered shipped until it has been transferred into the relevant shipping process.
Available shipping methods and any applicable shipping charges may depend on the destination, order contents, shipping service and checkout configuration.
Where applicable, available shipping information and charges are shown during checkout or in the relevant order information.
Shipping options may change over time or differ between orders.
Any delivery estimate shown during checkout, in an order update or through tracking information is an estimate unless expressly stated otherwise.
Actual delivery timing may vary due to carrier operations, destination, customs processing where applicable, weather, high-volume periods, local delivery conditions or other circumstances outside our direct control.
When tracking is available, shipment details may be provided after the package enters the shipping process.
Tracking information may not update immediately. A carrier may require time to register the first scan or movement of a package.
Tracking information is generally based on data supplied by the shipping service involved.
Products within the same order may sometimes be prepared or shipped separately.
This can result in multiple packages, separate tracking information or deliveries arriving at different times.
Receiving only part of an order does not always mean the remaining product is missing.
Customers are responsible for reviewing the shipping information provided during checkout.
If you notice an address error after submitting an order, contact customer support as soon as possible.
Address changes cannot be guaranteed once the order has entered fulfillment, packing or shipping.
Additional shipping costs or delivery problems caused by incomplete or incorrect address information may require further review.
Delivery delays can occur even after an order has entered the shipping network.
Possible causes may include:
- Carrier network delays.
- Weather or local transportation conditions.
- High-volume shipping periods.
- Customs or import processing where applicable.
- Address-related problems.
- Local delivery restrictions or operational interruptions.
If tracking has not updated for an unusual period, you may contact customer support with your order number.
Where international shipping is available, delivery may involve additional transportation, customs or import-related processes.
Depending on the destination, taxes, duties, import fees or other government-related charges may apply.
Unless expressly stated otherwise during checkout, customers may be responsible for charges imposed by the destination country, region or relevant authorities.
If tracking indicates that a package has not arrived as expected, review the tracking information and delivery location first.
Where relevant, also check with household members, building management, reception areas or other secure delivery locations.
If the package still cannot be located, contact customer support with the order number and available tracking details.
If a package or product arrives damaged, contact customer support and provide clear information about the condition of the delivery.
When possible, include photographs of the product, shipping package, labels and visible damage.
Please retain relevant packaging while the issue is being reviewed, as it may help clarify what occurred during delivery.
A package may be returned or marked undeliverable for reasons such as an incomplete address, failed delivery attempts, refusal, local delivery restrictions or other carrier-related circumstances.
If a shipment is returned, contact customer support so the order can be reviewed and appropriate next steps can be determined.
Additional shipping charges may apply in some situations where a shipment must be sent again.
Shipping a product back is separate from the original delivery process.
Customers should contact merelva™ customer support before returning merchandise.
Return shipping instructions, destination and any applicable requirements depend on the approved return request.
The registered business address shown on this page should not be treated as an automatic return address.
For questions involving an existing shipment, please include your order number and any available tracking information.
Email: service@merelva.com
Phone: +86 131-3813-4210
Customer Service Hours: 8:00 AM – 10:00 PM
Shipment.
Tracking May Take Time to Update.
After shipment information is created, a carrier may need time before the first scan, location or movement appears. A newly issued tracking number does not always mean the package has already moved through the carrier network.
Do Not Send Returns to the Registered Business Address Without Approval.
Our registered business address is not automatically our return warehouse address. Once an eligible return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
Business Information
Questions About an Existing Shipment?
Contact merelva™ customer support with your order number and any available tracking information so we can better understand the shipment involved.