merelva™ is a garden and outdoor-living brand operated by Shanghai Xunlingni Network Technology Co., Ltd.

This Privacy Policy applies to information associated with merelva.com and relevant interactions with our online store and customer support.

Depending on how you interact with merelva.com, we may collect or receive different categories of information.

• Contact details such as name, email address, phone number and shipping or billing information.
• Order information such as products purchased, order number, transaction details and order history.
• Customer-support information contained in emails, messages, forms, photographs or other communications you submit.
• Device and technical information such as browser type, device type, IP-related information, operating system and website interaction data.
• Shopping and browsing activity, such as pages viewed, products considered and interactions with store features.
• Marketing or preference information where you choose to provide it or interact with related features.

Information may be collected directly from you, automatically through website interactions, or from service providers involved in operating or supporting the store.

For example, you may provide information when placing an order, completing a form, contacting customer support or otherwise communicating with us.

Certain technical information may also be collected automatically when you browse merelva.com, including through cookies, local storage, pixels, tags or similar technologies where applicable.

Information may be used where reasonably necessary to operate, support and improve the store and customer experience.

• Processing and managing orders.
• Providing shipping and delivery-related services.
• Responding to customer-support questions.
• Managing returns, refunds and order issues.
• Supporting payment and transaction processing.
• Detecting, preventing or investigating suspected fraud, abuse or security issues.
• Improving website performance, functionality and customer experience.
• Supporting analytics, advertising or marketing activities where applicable.
• Complying with applicable legal, regulatory or operational requirements.

Information is processed when you place or attempt to place an order, including information needed for checkout, payment, fulfillment and customer support.

Payment transactions may involve independent payment or checkout service providers used by our store. These providers may process payment-related information under their own terms and privacy practices.

Customer support does not require you to email us full card numbers, card security codes, payment-account passwords or similar sensitive payment credentials.

merelva.com and services supporting the site may use cookies or similar technologies where applicable.

These technologies may support functions such as remembering shopping activity, maintaining website features, understanding site performance, measuring interactions or supporting advertising and marketing activities.

Cookie availability, controls and settings may depend on your browser, device and any consent or preference tools made available on the website.

Where applicable, we may use service providers or technologies that help us understand how visitors interact with merelva.com, evaluate marketing performance or communicate with customers.

Depending on the tools and services in use, these activities may involve device information, browsing activity, referral information or interactions with advertisements and website content.

Marketing communications, where offered, may include methods for managing preferences or opting out as required by applicable rules and available systems.

We may rely on third-party service providers to help operate the store and complete customer transactions.

Depending on the service involved, providers may assist with ecommerce functions, payments, fulfillment, shipping, website hosting, analytics, marketing, fraud prevention, customer support or other operational needs.

Information may be shared with such providers when reasonably necessary for them to perform the relevant service.

Information may be retained for as long as reasonably necessary for the purposes for which it was collected or as otherwise required for legitimate operational, accounting, security, dispute-resolution or legal purposes.

Retention periods may vary depending on the type of information, the nature of the customer interaction and applicable requirements.

We aim to use reasonable operational and technical measures appropriate to the information and services involved in operating the store.

However, no internet transmission, electronic storage system or security method can be guaranteed to be completely secure.

Customers should also take care to protect account credentials, devices and payment information when shopping online.

Because merelva.com operates through online services and may work with providers located in different regions, information may be processed or stored outside the country or region in which you live.

Where applicable, such processing may be subject to the privacy and data-protection requirements relevant to the services and jurisdictions involved.

Depending on where you live and the laws that apply, you may have rights regarding personal information.

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Requesting deletion in circumstances where applicable.
• Requesting information about certain processing activities.
• Objecting to or restricting certain processing where applicable.
• Managing marketing or communication preferences.

We may need to request additional information to reasonably verify a privacy-related request before taking action.

merelva.com is intended as an online shopping and product-information service for customers able to use such services appropriately under applicable requirements.

We do not encourage children to submit personal information independently where parental or guardian involvement is required.

If you believe personal information relating to a child has been provided improperly, please contact us.

merelva.com may include links or functionality involving independent websites or third-party services.

Their privacy, security and information-handling practices may differ from ours. We encourage customers to review the policies of the relevant third-party service when appropriate.

This Privacy Policy may be updated from time to time to reflect changes in store operations, technology, service providers, information practices or applicable requirements.

The current version may be posted on this page together with an updated “Last Updated” date.

If you have a question about this Privacy Policy, the information associated with your merelva™ interaction or a privacy-related request, please contact customer support.

Email: service@merelva.com

Phone: +86 131-3813-4210

Customer Service Hours: 8:00 AM – 10:00 PM